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FAQS

Shipping and Delivery

 

It’s only $6.95 NZ wide.  We will send your gift anywhere in New Zealand with a flat shipping fee of $6.95 and there are no extra charges for delivery to a rural address.  Couriers will only deliver to a physical business or home address, so sorry –  no Post Box deliveries.  Unfortunately we do not ship overseas at this time.

Your order is packed and personalised within 12 hours of receipt. Post Haste Couriers picks it up and delivers to the door within 1 – 2 business days depending on your location. Rural delivery can take up to an additional 2 days.

You will receive tracking information by email when the courier picks up your parcel so you are able to view the progress of the delivery.

If you would like us to hold off sending your gift until a certain date tell us in the comments section at check out with delivery instructions and even send us an email just to be sure hello@joie.co.nz

 

Ordering

 

All of our prices include the gift, the box and your personalisations.

Choose a gorgeous gift and the rest is easy and all the easy to follow instructions are on one page.

Select your box design, customise with an image, add your message and hit “Add to Cart”.

You can also order a box of Joie without adding photos or a message.

Where boxes have the options for Bows & Ribbons and Wrap Bands these are free of charge – but you also have the option to have your package sent without a Bow or Wrap – just follow the easy instructions when ordering your gift.

If you would like to send multiple boxes or have a customised order send us an email to hello@joie.co.nz and we will get in touch with you as soon as we can.

On the rare occasion we are out of stock of a particular product shown in a bundled gift we will replace the missing item with a like product of equal or higher value.

If you have ordered an individual product gift box we will email you if the item is out of stock and we will suggest an alternative.

If you need to change or cancel an order, please email us hello@joie.co.nz as soon as possible! If your order has already gone to print, it may be too late, but please let us know!

 

Billing

 

We accept debit  & credit cards.

You can also save your credit card info so you don’t have to re-enter it every time you order. Just create an account first.

 

Returns and Refunds

 

We will gladly replace any faulty items.  Please contact us within 7 days of receiving the goods and we will put it right immediately.  Email us some photos of the faulty items when you contact us and we will send you a replacement as soon as we can.

If you wish to return items to us they must be returned at your cost and within 30 days.  Goods must be returned in the same condition in which you received them.  We will then refund your purchase excluding initial courier costs and a 10% restocking fee.