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FAQS

Shipping and Delivery

It’s free NZ wide!!!

We will send your gift anywhere in New Zealand with Free Shipping

From order date to delivery date, it takes an average of 4 days to be delivered, but could be quicker.

Your order is hand packed within 24 hours. Post Haste Couriers picks it up and delivers to the door within 1 – 3 business days depending on your location

Not yet, but we are working on it as it’s not very cheap. Send us an email and we will see what we can do for you.

That it not so joieful. Hopefully it is just around the corner, if it’s not contact us at hellojoienz@gmail.com and we will sort it out straight away.

 

No, sorry!!! Couriers will only deliver to a physical business or home address

You will receive an email confirming we have received your order.

We are working on it, in the mean time if you would like us to hold off sending your gift till a certain date tell us in the comments section at check out with delivery instructions and even send us an email just to be sure hellojoienz@gmail.com

Ordering

Click on ‘Buy a Box”, chose a gorgeous gift and the rest is easy and it’s all on one page. You can add an extra little gift, you then select your box design, customise with a photo, add your message and hit “Add to Bag”. You tell us where to send it to and we will package it up and share the joie.

Click on the “How it works page” to see all our stylish boxes. You choose the style box once you have selected the gift you want to send. Click on “Buy a Box” or “Collections”, choose a gift and then you will see the box designs you can select.

Sure thing, if you would like to send multiple boxes or have a customised order send us an email and we will get in touch with you hellojoienz@gmail.com

You can add two gifts to one little box of joie. Once you select your main gift you have the option to fit one more gift in, simply choose from the additional gorgeous gifts after you have selected your main gift. Alternatively, you can choose from one of the bundles we have already prepared for you or send us an email and we can work with you to customise your own box.

We have saved you time and prepared some gorgeous bundles for you. Check them out by clicking on “Collections”

On the rare occasion we are out of stock of a particular product shown in a bundled gift we will replace the missing item with a like product of equal or higher value.

If you would like extra gifts in your box send us an email and we can work with you to customise your order. hellojoienz@gmail.com

We can work with you to design your own branded box, send us an email with your thoughts and we will be in touch.  hellojoienz@gmail.com

You can order a little box of joie without adding photos or a message. The card will be left white and look like part of the box. It still looks super stylish.

Photos can be uploaded to be used on your personalised card.  Make sure the quality of your image is nice and clear.

JPEGs are the best file type to use and Photos are the best quality at 900 pixels x 900 pixels

If you need to change or cancel an order, please email us hellojoienz@gmail.com

as soon as possible! If your order has already gone to print, it may be too late, but please let us know!

Our Product

Our box is 85mm cubed, a perfect size for the perfect gift.

We are always thinking about and looking at gorgeous gifts. We like to work with kiwis as much as possible as local is best. Our gift selection process is pretty extensive and goes through several checks, evaluating the things that matter most for our customers, like sentiment, price, size, weight, cuteness, and heaps of others things along the way.

We’re always looking to expand our selection, so if you have any suggestions feel free to share them at  hellojoienz@gmail.com

We are always looking for gorgeous gifts and like to get new ones in every few months.  If you have any suggestions please let us know at hellojoienz@gmail.com

We try to list the ingredients where possible, a full list can be found here or send us an email and we will let you know at hellojoienz@gmail.com

List of all product ingredients

Billing

We accept debit & credit cards.

You sure can. Just create an account first.