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FAQS

Shipping and Delivery

It’s free in NZ!!! But not for the rural folk, sorry.

Rural shipping – Unfortunately for those who get to enjoy the fresh air and extra space it is $4.95.

The rural charge is automatically applied at check out when you enter the delivery address.

From order date to delivery date, it takes an average of 6 days to be delivered, but could be quicker.

Your order is hand packed within 2 business days. Fastway Couriers picks it up and delivers to the door within 1 – 3 business days

Yes we can. Select urgent delivery at checkout, it will add an additional $10 to your order and notify us it’s urgent. This will be a next day delivery.

Not yet, but we are working on it as it’s not very cheap. Send us an email and we will see what we can do for you.

That it not so joieful. Hopefully it is just around the corner, if it’s not contact us at hello@joie.co.nz and we will sort it out straight away.

No, sorry!!!

You will receive an email confirming we have received your order.

We are working on it, in the mean time if you would like us to hold off sending your gift till a certain date tell us in the comments section at check out with delivery instructions and even send us an email just to be sure hello@joie.co.nz

Ordering

Click on ‘Create Gifts’, chose a gorgeous gift and the rest is easy and it’s all on one page. You can add an extra little gift, you then select your box design, customise with a photo, add your message and hit “Add to Bag”. You tell us where to send it to and we will package it up and share the joie.

Click on the ‘How is works page’ to see all our stylish boxes. You choose the style box once you have selected the gift you want to send. Click on ‘Create Gift’, choose a gift and then you will see the box designs you can select.

Sure thing, if you would like to send multiple boxes or have a customised order send us an email and we will get in touch with you hello@joie.co.nz

You can add two gifts to one little box of joie. Once you select your main gift you have the option to fit one more gift in, simply choose from the additional gorgeous gifts after you have selected your main gift. Alternatively, you can choose from one of the bundles we have already prepared for you or send us an email and we can work with you to customise your own box.

We have saved you time and prepared some gorgeous bundles for you. Check them out by clicking on “Pre-made Gifts”

If you would like extra gifts in your box send us an email and we can work with you to customise your order. hello@joie.co.nz

We can work with you to design your own branded box, send us an email with your thoughts and we will be in touch. hello@joie.co.nz

You can order a little box of joie without adding photos or a message. The card will be left white and look like part of the box. It still looks super stylish.

Photos can be uploaded using Instagram or your desktop.  If you have a photo you would like to use from Facebook, simply download it to your desktop and upload it from there. Make sure the quality of your image is nice and clear.

JPEGs are the best file type to use and Photos are the best quality at 900 pixels x 900 pixels

If you need to change or cancel an order, please email us hello@joie.co.nz

as soon as possible! If your order has already gone to print, it may be too late, but please let us know!

Our Product

Our box is 85mm cubed, a perfect size for the perfect gift.

We are always thinking about and looking at gorgeous gifts. We like to work with kiwis as much as possible as local is best. Our gift selection process is pretty extensive and goes through several checks, evaluating the things that matter most for our customers, like sentiment, price, size, weight, cuteness, and heaps of others things along the way.

We’re always looking to expand our selection, so if you have any suggestions feel free to share them at hello@joie.co.nz

We are always looking for gorgeous gifts and like to get new ones in every few months.  If you have any suggestions please let us know at hello@joie.co.nz

We try to list the ingredients where possible, a full list can be found here or send us an email and we will let you know at hello@joie.co.nz

List of all product ingredients

All our food is gluten free.

These are some or our products that are dairy free:

Harney and Sons Tea
Decadant Date
Honey
Mints

Billing

We accept credit cards.

You sure can. Just create an account first.